Shipping & Shop Policies

Flat Rate Shipping

All quilt orders ship for a flat rate of $25 (CAD) within North America. All lavender sachet orders ship for a flat rate of $6 (CAD). Shipping confirmation will be emailed to you when your order has sent. Brita Brown Quilts are shipped via Canada Post.

I offer free local deliveries within Nelson, BC. Select “LOCAL” at checkout and I will be in touch by email to arrange delivery.

Production Times

Quilts I have in stock are shipped within 1-3 business days. Custom quilts are are made-to-order and ship within the range of 3 to 6 months, depending on my workload. Please see my “Design a Quilt” option under Custom Quilts.

Custom Quilts Deposit

Once we have agreed on a custom quilt for you and this has been confirmed by you and me via e-mail, I require a 50% deposit to begin your project, with the remaining due upon shipment of the finished quilt.

Goods and Services Tax

All my products sold to recipients in Canada are subject to a 5% GST (Goods and Services) charge.

Foreign Customs/ Import Taxes

All orders are shipped from British Columbia, Canada.  Customers are responsible for any customs and import taxes that may apply.  I am not responsible for delays due to customs.

Payments

I accept payments via e-transfer to britaw@telus.net or via credit card.

Returns & Exchanges

I want you to love your quilt!  If you're unhappy with your order in any way, please contact me within 7 days of receipt to discuss an exchange, store credit or refund. Return shipping costs are the responsibility of the customer.  Please note: custom quilt deposits are not refundable once I have purchased the fabric for your order.